Returns & Refunds Policy
Policy Overview
All sales are final. We do not accept returns or offer refunds unless the item you received is defective or damaged. By making a purchase from this website, you acknowledge and agree to these terms.
To be eligible for a potential refund, you must comply with the following process:
1. Notification & Request
You must notify us of any issue within 3 days of receiving your order. To do this, you must email us at info@hairandglory.com and provide the following:
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Your order number.
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A clear photograph or video of the defective item.
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A detailed reason for your return request.
2. Return Process & Fee
If we determine your request is valid and qualifies for a return, you will be responsible for a flat-rate return shipping fee of $19.99 USD. We will provide you with a pre-paid return label for this amount, which must be paid before you ship the item back to us.
3. Review & Decision
Once we receive your returned item, our team will inspect it. We will notify you of our decision to approve or decline your refund within 7 business days of receiving the package.
If your refund is approved, it will be processed to your original method of payment. Please note that the $19.99 return shipping fee is non-refundable.
Non-Returnable Items
The following items are exempt from returns and are not eligible for a refund under any circumstances:
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Items that are not defective or damaged.
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Items returned without a prior authorized request.
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Perishable goods (such as food, flowers, or magazines).
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Intimate or sanitary goods.
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Gift cards.
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Downloadable software products.
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Any item not in its original condition, is damaged due to customer misuse, or is missing parts.
Late or Missing Refunds
If you are approved for a refund but have not received it after 10 business days, please first check with your bank or credit card company, as processing times can vary. If you still have an issue, contact us at info@hairandglory.com.
Sale Items
Only regular-priced items may be considered for a refund. Sale items are final and cannot be returned.
Need Help?
Contact us at info@hairandglory.com for any questions related to refunds and returns.